Privacy Policy

At SpinDog Casino, we deeply value the trust and loyalty of our players. Safeguarding personal data is a priority, and we are dedicated to handling information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect your data, with a focus on transparency and trust. We encourage you to read this policy thoroughly so you can make informed decisions about your experience with our casino.

Data Processing

This Privacy Policy outlines our compliance with applicable gambling regulations and data protection requirements, including the processing of players’ personal data. Such processing is essential for providing access to games and associated services, administering accounts, processing payments, and delivering customer support.

SpinDog Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

Consent to this Privacy Policy is required to use our services. As updates may occur, we recommend periodic reviews to stay informed. Continued use of SpinDog Casino after changes are published implies agreement with any revised terms.

Collection of Information

We collect a variety of personal information through our website and services, which may include:

  • Registration and communication data: information provided during account setup or subsequent communication, such as name, date of birth, address, email, phone number, and identification documents.
  • Interaction records: logs and transcripts of communications via email, live chat, or other support channels.
  • Transaction and usage data: records of deposits, withdrawals, betting activity, bonus usage, account history, and website interactions.
  • Compliance documentation: documents and details required for identity verification and adherence to regulatory obligations, including KYC and AML checks.
  • Technical and device data: IP address, device identifiers, browser details, login timestamps, and other technical information used for security, fraud prevention, and service optimisation.

Usage of Information

The personal data we collect is used for the following purposes:

  • Processing transactions and managing bets.
  • Delivering the services and customer support requested.
  • Performing verification, security, and compliance checks.
  • Sending promotional content, subject to explicit consent.
  • Ensuring legal compliance, including adherence to anti-money laundering regulations.
  • Monitoring, detecting, and preventing fraudulent or illegal activities.
  • Conducting research and analysing data to improve our services, platform performance, and player protection measures.

Marketing Communications

If you provide consent, we may use your data to send promotional content regarding SpinDog Casino’s products, bonuses, and offers. You can opt out of receiving these communications at any time via your account settings or by contacting customer support.

Opting out of marketing does not affect important service messages such as security alerts, account notifications, transaction updates, or legally required communications.

Disclosure of Information

Your personal data is never sold or rented. However, it may be shared in limited and controlled circumstances, including:

  • Within our group: to facilitate seamless service delivery, operational support, and compliance functions.
  • With trusted partners: for processing purposes and to meet regulatory requirements.
  • With third-party providers: for tasks such as payment processing, data verification, fraud prevention, hosting, analytics, and technical support.

These disclosures are made under strict confidentiality and data protection obligations to ensure your data remains protected and is used only for authorised purposes.

Data Security and Retention

SpinDog Casino employs robust technical and organisational security measures to protect your personal data, adhering to applicable legal standards. These measures may include encryption, access controls, monitoring, secure storage, and regular security reviews.

Your data will be retained for as long as necessary to fulfil operational and regulatory requirements. This includes a minimum retention period, typically at least five years following account closure, as mandated by anti-money laundering laws and other applicable regulations. After retention periods expire, data is securely deleted or anonymised where appropriate.

Cookies and Tracking

To enhance your experience, SpinDog Casino uses cookies and similar tracking technologies. These tools help us:

  • Run essential site functions and maintain security.
  • Remember preferences and improve usability.
  • Analyse site usage to improve performance and functionality.
  • Support marketing efforts where permitted by law and consent.

You can manage cookie preferences through your browser settings and, where available, on-site cookie controls. Restricting cookies may impact certain website features and overall performance.

Your Rights and Contact Information

Subject to applicable data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your personal data in certain circumstances.
  • Object to or restrict specific processing activities, including direct marketing.
  • Withdraw consent where processing is based on consent.
  • Request data portability where applicable.

If you have any concerns or requests, you can contact our Data Protection Officer (DPO) or customer support via the contact details provided on the SpinDog Casino website. Under GDPR and similar regulations, you also have the option to file a complaint with the appropriate data protection authority.